Privacy policy
Alexander Haze operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Alexander Haze is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.
We may collect or process the following categories of personal information depending on how you interact with the Services:
Contact details: name, billing and shipping address, email, and phone number.
Financial information: payment method, transaction details, payment confirmations.
Account info: username, password, preferences.
Transaction info: items viewed, purchased, returned or saved.
Communication history with us (e.g., support messages).
Device and usage data: IP address, browser, device type, session activity.
Sources of Personal Information
We may collect information:
Directly from you when you interact with the site.
Automatically, via cookies or analytics tools.
From service providers (e.g., payment processors).
From third parties, such as ad networks or integrations.
How We Use Your Personal Information
Depending on your interactions, we may use your personal data to:
Process orders, manage your account, fulfil returns/exchanges.
Communicate with you and provide customer support.
Tailor your shopping experience, remember preferences, and recommend products.
Send marketing communications (email, SMS, etc.) you’ve opted into.
Prevent fraud, maintain security, comply with legal obligations.
Improve website functionality and understand how users interact with our site.
Security and Retention of Your Information
We implement appropriate technical and organizational measures to protect your personal data. While no system is 100% secure, we strive to safeguard your information.
Retention:
We retain personal data only for as long as necessary for our business purposes and legal obligations. Once no longer required, it will be securely destroyed or de-identified, in line with Australian Privacy Principle (APP) 11.2.
Your Privacy Rights and Choices
Depending on your location, you may have the following rights:
Access / Know what personal data we hold.
Correct inaccurate personal info.
Delete your personal data.
Data portability, where technically feasible.
Opt-out of marketing communications at any time.
You may exercise these rights via the contact details at the bottom of this policy. We may verify your identity before processing your request. You may also designate an authorised agent.
How We Share Your Personal Information
We may share your personal info with:
Shopify, our ecommerce provider.
Vendors and service providers who assist in fulfilment, analytics, IT, customer service, etc.
Marketing partners for advertising and analytics purposes (with proper consent).
Legal entities if required by law, to comply with investigations or enforce our policies.
Affiliates or in business transfers, such as mergers or acquisitions.
Shopify's Role
Our store is hosted on Shopify. They may collect and process your data, including usage data across other stores using Shopify’s services. You can read more about how Shopify uses your personal information here.
International Transfers
We may store or process personal data outside of Australia, including in the United States and Canada via Shopify or other providers.
Where required, we implement safeguards such as Standard Contractual Clauses (SCCs) or ensure the provider complies with Australian Privacy Principle (APP) 8. We take all reasonable steps to ensure your data remains protected.
Children’s Data
We do not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe we have collected such data, please contact us to have it deleted.
Third-Party Links and Social Features
Our site may link to other websites or services. We are not responsible for their privacy practices or content. Please read their policies before submitting any personal data.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally. The revised version will be posted here with an updated effective date. If changes are significant, we will provide notice as required by law.
Complaints
If you have a privacy concern or complaint, please contact us directly. You may also contact your local privacy regulator if you're not satisfied with our response.
Contact Us
Trade name: Alexander Haze
Phone: +61 86 275 8607
Email: sales@alexanderhaze.com
Mailing Address: PO Box 1033, Roleystone WA 6111
ABN: 89 467 500 662
Last updated: July 6, 2025