Terms of service
Welcome to Alexander Haze! By visiting our website, accessing our services, or purchasing products from us, you agree to be bound by the following terms and conditions. Please read these Terms of Service carefully before using our website.
1. General Information
This website is operated by Alexander Haze. Throughout the site, the terms "we," "us," and "our" refer to Alexander Haze. These Terms of Service apply to all users of the site, including browsers, customers, merchants, and content contributors.
By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services.
2. Eligibility
By agreeing to these Terms, you represent that you are at least the age of majority in your state or territory of residence, or that you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction (including but not limited to copyright laws).
3. Product Information
We make every effort to display product colours and images as accurately as possible. However, we cannot guarantee that your device’s screen will display colours precisely.
We reserve the right to:
Limit the sale of products or services to any person, region, or jurisdiction
Modify or discontinue any product at any time without notice
Refuse any order you place with us
4. Pricing and Payments
All prices are listed in AUD and are subject to change without notice. We reserve the right to modify pricing or discontinue products at any time.
Payments are processed securely through third-party payment processors. By submitting your payment details, you confirm that you are authorised to use the chosen payment method.
Billing Terms: Payment is required in full at the time of order placement.
5. Shipping and Delivery
We aim to process and dispatch orders within 1–3 business days. Delivery times vary depending on your location and the shipping method selected.
For full shipping details, please refer to our [Shipping Policy].
6. Returns and Refunds
If you are not satisfied with your purchase, you may be eligible for a return or refund. Items must be returned in original condition within the timeframe outlined in our Returns Policy.
For full details, please refer to our [Returns & Refunds Policy].
7. Use of Customer Data
We handle customer data in accordance with our Privacy Policy. This includes using your information for:
Order fulfilment and customer support
Order updates and promotional offers
Website optimisation and product improvement
Fraud prevention and transaction security
We do not sell or rent customer data to third parties.
8. Third-Party Services
Our website may include links to third-party websites. We are not responsible for the privacy practices, content, or services provided by those websites. Please review their terms and policies before interacting with them.
9. User Conduct & Responsibilities
You agree not to:
Violate any applicable laws or regulations
Infringe upon the intellectual property rights of others
Upload or transmit viruses or malicious code
Attempt to interfere with the security or functionality of our website or services
Use the Services to impersonate any person or entity, or otherwise misrepresent your affiliation with one
Resell or misuse our services or content for commercial purposes without permission
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
10. Limitation of Liability
We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free.
To the fullest extent permitted by law, Alexander Haze, our directors, employees, affiliates, agents, suppliers or licensors shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from:
The use or inability to use the site
Any errors or omissions in content
Delays in delivery
Loss of data or profits
This applies even if we have been advised of the possibility of such damages.
11. Changes to Terms
We reserve the right to modify these Terms of Service at any time. Updates will be posted on this page. Your continued use of the site after changes are posted indicates your acceptance of those changes.
12. Contact Information
Trade name: Alexander Haze
Phone number: +61 86 275 8607
Email: sales@alexanderhaze.com
Address: PO Box 1033, Roleystone WA 6111
ABN: 89 467 500 662
13. Dispute Resolution
In the event of a dispute, we encourage you to contact us directly first via email at sales@alexanderhaze.com so we can try to resolve the issue informally and promptly.
If a resolution cannot be reached, any dispute or claim arising out of or in connection with these terms will be subject to the laws of Western Australia, and you agree to submit to the non-exclusive jurisdiction of the courts of Western Australia.
Last Updated: 3 July 2025